Consumer Pulse September 2024

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WHAT'S HOT AND WHAT'S NOT

September 2024

The national mood is on the decline; more Australians see AI as having a place in their life than those who don’t; people want to preserve traditions; and people find comfort and connection through stories of the past are all fueling opinions and conversations this month.

A senior citizen couple sitting on a couch with a little girl, looking at a photo album.

30 August- 2 September, 2024

Inside this month’s Consumer Pulse dip

Mood of the Nation

The national mood

The national mood has declined to the levels of May 2024, with a higher net negative mood. Australians are feeling more overwhelmed and unsure in the current times. Overall, net negative emotions are ahead of positive emotions.

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Dominant mood indicators

The top 10 dominant moods are a mix of positive and negative emotions. The top 4 feelings are positive, with relaxed, calm, hopeful and optimistic topping the list this month. Feelings of being frustrated, stressed and anxious are the 5th, 6th and 7th most dominant moods.

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Cost of Living

More Australians are feeling the pinch

Less than half of Nine’s audience are feeling financially comfortable at the moment. This comes at the same time as one-third of Australians feel like they are “just managing”, and 19% are “feeling the pressure” when it comes to their personal finances.

Most are being affected by the rising cost of groceries (78%), utilities (73%) and insurance premiums (66%). The rise in petrol prices (47%) is affecting fewer people than this time last year, with 13% less Australians saying they are affected.

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Conversation Starters

AI's place in society

Agree that they see AI as having a place in their life, with 29% disagreeing.

More of Nine’s audience see AI as having a place in their life than those who do not

The under-45 audience feels most strongly that AI does have a place in their lives, with 1 in 2 agreeing and only 21% disagreeing with this statement. The over-65s are the most likely not to see AI as having a place in their life, with more of this audience disagreeing than agreeing.

Stock image showing a black man’s face looking into a computer screen in an open plan working office. Type is being added to the screen by an Artificial intelligence,  AI,  chatbot.

BRAND CONSIDERATION

With a significant portion of the younger audience open to AI, brands can confidently experiment with and promote tech-forward products and services in areas like finance, retail, or media. Testing AI-driven innovations, like chatbots or smart assistants, would likely meet a positive reception from this group.

Preserving Tradition

Agree that there are certain traditions and ways of life from the past worth preserving.

Nine’s audience feel there are certain traditions or ways of life from the past that are worth preserving

Among Nine’s audience, the majority (88%) agree that there are certain traditions and ways of life from the past worth preserving.

It is of note that this agreement is consistent across all age groups, with even 88% of those under-35s also holding this belief.

BRAND CONSIDERATION

Leveraging nostalgia in marketing can tap into this widespread sentiment. Whether it's through retro designs, classic brand messaging, or re-introducing beloved products from the past, brands can evoke positive emotions and shared memories, appealing to a wide demographic.

Kid playing video games

Sharing childhood stories

Agree that sharing stories with others from their childhood or youth brings them a sense of comfort and connection.

Nine’s audience feel that sharing stories from their childhood or youth brings a sense of comfort and connection

Among Nine’s audience, 2 in 3 agree that sharing stories with others from their childhood or youth brings them a sense of comfort and connection.

It is of note that the under-45s in Nine’s audience are the most likely to strongly agree with this statement, while the over-65s were the least likely to disagree.

Grandfather and grandson are looking at a photo album in the park. The senior man showing little boy old pictures, reminiscing about his youth.

BRAND CONSIDERATION

Story-driven content invites the audience to reminisce, fostering a sense of community and belonging. This can be achieved through interviews, user-submitted stories or interactive elements.

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Tell your story in and around the content we know consumers are engaging with most
 

The Extraordinary Cost of Being Dull

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Episode One

The Extraordinary Cost of Being Dull

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The dollar cost of dullness

Adam Morgan, Peter Field, System1 flip IPA effectiveness database to count cost of dull ads: Seven ESOV points, millions in media spend per campaign

Godfather of challenger brand thinking Adam Morgan teamed up with effectiveness supremo Peter Field and System1’s Jon Evans to flip the IPA ads database, overlay it with System1’s testing database, and work out how much dull ads cost brands in media spend versus interesting ones to achieve the same market share growth. The answer? Seven ESOV points millions of dollars per campaign. Now they are broadening the research. Here’s how marketers can avoid the four pillars of dull, cut-through, and gain share for less.

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The cost

Adam Morgan started out with ad effectiveness luminary Peter Field at the same London agency in the same week. Forty years later, rather than moaning about endless “dull and mediocre” ads taking over the world, he tapped his old friend to gauge whether the IPA database harnessed by Field and Les Binet to create ad effectiveness heuristics for brand and demand investment ratios could be used in Reverse.

“If we know from Daniel Kahneman that the pain of losing something is twice as powerful as the pleasure of gaining it, let’s not talk about the upsides of being more creative, let’s talk about what you lose by being dull,” was Morgan’s pitch to Field.

“Could you flip all that [IPA effectiveness] data upside down and look at the cost of being dull? If we could put a concrete cost for a brand owner on what it costs them to be dull, maybe that would wake us up a bit more,” said Morgan.

Field thought it could be done. But first they had to develop proxies for dullness.

“The proxy for ‘dull’ that Peter used was cases that succeed through rational, logical facts and information,” says Morgan. For ‘interesting’, Field used ads that are “engaging, that seek emotion and fame”.

Then Field ran the numbers across both dull and interesting ads that had delivered large market-share growth, examining how much more the dull ads had spent on media to get the same result.

The findings?

“Effectively, they had to buy over seven points more excess share of voice,” says Morgan.

“What that meant in terms of money was that a single dull campaign in the UK had to spend £10 million more than an interesting and engaging campaign to achieve exactly the same commercial growth.”

Outperformed by a cow

That was the starting point. Then Morgan and Field called Jon Evans, Chief Customer Officer at marketing research company, System1, which has an internationally respected five-star scoring system for ad effectiveness and has pre-tested north of 100,000 ads. Peter Field has long worked with System1, so they synced the data and began to collaborate.

One of System1’s measures when it benchmarks ad effectiveness is “the proportion of people that feel nothing at all seeing a piece of communication”, explains Morgan.

On that basis, fully 52 per cent of ads in the UK market leave people feeling nothing at all, according to Morgan. In B2B it’s 60 per cent.

“That’s a lot of wasted money, wasted talent, wasted energy,” he says. “We should be angry about that. We shouldn’t go on just accepting it.”

They ran the same filter on the US market – with scary results: The dullest quartile ads would have to spend “the same GDP as Greece to get the same effect as the 25 per cent most interesting ads”, Morgan said.

Then System1’s Jon Evans decided to run an experiment: “Let’s think of some dull subjects, make 30-seconds bits of film about them, and run them through the database to see where they fit”, was how Morgan described it.

One of the things he thought of was “just a cow chewing grass for 30 seconds”. How did that work out? “It outperforms 50 per cent of the ads in their database,” says Morgan. “My jaw was on the floor.”

Four mistakes to avoid

So how to beat the cow and stop blowing media budget to counterbalance dull advertising? Avoid what Morgan describes as “the Four Horsemen of the Dull-ocalypse – four things that appear to be very sensible decisions but in fact collectively drive down the effectiveness of advertising because they lead to bland, boring, semi-advertising”.

The horsemen are performance, optimisation, averaging and procurement, according to Morgan.

The risks of eroding growth and brand strength by going too short on tactical “performance” marketing are well understood, thanks to the likes of Binet and Field and Ehrenberg-Bass supremo Byron Sharp. Likewise, those related to over-optimisation. Averaging is what Morgan describes as a “global blandemic” brought about by “the Instagram effect”, where everything starts to look the same (though some might argue pre-testing is at least partially responsible).

Price-focused procurement has long been perceived as the pale horse of both creative and media agencies. Morgan says the result is that because creative agency margins are now so thin, agencies are likely to produce safer, duller work that will get signed off first time to save the cost of going around twice.

“So I think one of the questions we need to look at as well is what is procurement costing and what is procurement saving?” says Morgan. It’s on the roadmap.

Next phase incoming 

The IPA-flipping analysis unpacked above by Morgan is based on TV advertising. The next phases are to look at the cost of dull advertising in other channels, i.e. lower attention platforms – and to gauge the impact of dull advertising on broader brand metrics that serve as a proxy for growth.

Morgan hopes that work helps better solve the old Wanamaker conundrum of which half of the ad budget is wasted.

“I would hypothesise we could probably start looking around dull advertising on low attention platforms,” he says. “But we’ll see.”

Media owners threatened

In the meantime, Nine CMO Liana Dubois said media owners have a vested interest in Morgan, Field and System1’s financial analysis of the dull being taken seriously by brands and marketers.

“I’m here to grow commercial audiences so that the advertising community can buy inventory from Nine that then amplifies their brand stories to be able to grow their businesses,” says Dubois. Nine can make great content, but it is “co-dependent” on brands doing likewise.

“If dull advertising is filling my ad breaks, that is going to have a material detrimental effect on my ability to deliver those audiences because people might tune out,” warns Dubois.

 

Alter mindset, grow

To avoid wasting money and eroding audiences by making dull ads, Morgan’s advice to advertisers is perhaps unsurprising: “Adopt a challenger mindset … constantly look outside your category to make yourself intelligently naïve,” he says.

“Challengers don’t understand the rules of the category, so they choose to introduce entirely new things.”

Doing something different versus something dull, he adds, at least stands a chance of working.

“The biggest danger to any marketer is actually not rejection. The biggest danger is indifference, and it is a really expensive thing. You spend a lot of time and money tweaking indifference – and arguably, most marketing that we see as customers is tweaking our indifference.”

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Scenic x Nine

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Anchoring in Ultra-Luxury: The landmark partnership bringing Scenic Eclipse II to Sydney Harbour

On Friday, April 19 2024, Scenic Eclipse II, one of The World’s First Discovery Yachts, sailed into Sydney Harbour.​

This marked a significant milestone for Scenic Luxury Cruises & Tours which was founded in Australia: the first time in their 38-year history that one of their ships has graced Australian waters. But the excitement didn't start there. ​

A year earlier, Scenic Eclipse featured in a ten-episode docuseries, Maritime Masters: Expedition Antarctica. Filmed by the Warners Bros. Discovery Channel on the ship, it followed Scenic's world-class crew through the most remote destinations on Earth.

In collaboration with Thump Media, Nine was entrusted by Scenic to deliver a full-funnel, integrated campaign that would bring the Scenic Eclipse II arrival to the Australian market with maximum impact and brand exposure, tied in with the storytelling of their Maritime Masters docuseries. ​

Key objectives:​

1. Boost consideration and sales conversion amongst the 45+ demographic in Australia. ​

2. Target ultra-high net worth individuals with a high propensity to travel. ​

3. Leverage Scenic’s 15+ year partnership with Nine’s TODAY and Getaway programs.​

Delivering integrated, cross-platform exposure to the event

Leveraging the cross-platform ecosystem, Nine were able to position the Scenic Eclipse II front and centre of the editorial cycle across television, digital, print & radio.​

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Addressed brand consideration and mass awareness using Scenic’s longstanding partnerships with Getaway and TODAY.

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Radio 2GB and The Sydney Morning Herald targeted Sydneysiders and 45+ travel intenders, while The Australian Financial Review targeted ultra-high net worth audiences through digital, print, and bespoke event integrations.​

A Comprehensive Execution

Planning for the campaign began in November 2022, involving several key phases;

PHASE 1

12 months from arrival and the launch of Maritime Masters​

PHASE 2

6 months from arrival

PHASE 3

6 weeks from arrival

PHASE 4

Arrival day

From 12 to six months prior to arrival, Getaway featured episodes of the Scenic Eclipse sailing around Scotland and Antarctica, setting the stage for its anticipated arrival in Australia. Across Nine’s Digital platforms, targeted display ads directed viewers to Scenic’s website with creative messaging to build hype that “Ultra-luxury cruising is coming to Australia”. ​

Nine's Publishing delivered a media-first wrap of the AFR Life & Leisure Luxury Cruise gloss edition, plus bespoke event integration within the inaugural AFR About Time Watch Fair, placing Scenic brochures into the hands of affluent attendees and giving guests an exclusive taste of onboard dining with a cocktail offering. ​

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Six weeks before the arrival, TODAY launched dedicated Scenic-branded segments and billboards. Hosts conducted live weather updates onboard Scenic Eclipse II, giving Australian viewers an exclusive look at the ship’s six-star facilities, plus interviews with Scenic crew and their 'Maritime Masters'. The reach extended across social channels, with branded segments and interviews shared on TODAY’s Facebook and Instagram accounts. All the TODAY promotion linked to the "Ultimate Cruise Giveaway", a competition offering a chance to win a Kimberley cruise valued at over $80,000. 2GB joined in with a cruise giveaway, live reads, recorded commercials, and on-air interviews with Scenic’s 'Maritime Masters'.​

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Arrival day was championed by live outside broadcasts of TODAY and 2GB onboard, exclusive Getaway interviews with the 'Masters' and high-impact digital takeovers of the SMH and AFR. The day culminated in an evening event onboard, in collaboration with the AFR, targeting ultra-high net worth individuals. Guests enjoyed a tour of the 6-star Discovery Yacht, a seven-course menu, and exclusive speeches from Scenic's executive team, VP Oceans Hotel Operations and 'Master', Chef Tom Goetter, interviewed by AFR's Jill Dupleix.

Voyage to Victory: Exceptional results delivering extensive media coverage and capturing new customers

The Scenic Eclipse II arrival campaign not only delivered on all objectives but soared beyond expectations.

  • 86.8% Sign up Rate: The 2GB activity reached over 507,000 people and the cruise giveaway received strong engagement with over 86% opt-in rate, with the Total Audio campaign delivering +321% ROI against paid media.
  • Up to 0.24% CTR: Across high impact Digital executions, total impressions over delivered by more than 1 million+ reaching a CTR of up to 0.24%.
  • Top 5 Consumer Promotion: The TODAY competition generated over 42,000 entries and delivered within the top five most successful consumer promotions in the program’s history.
  • +$700K Added Value: The Broadcast coverage on TODAY reached a daily national audience of 214,000 and delivered over $700,000AUD of incidental broadcast exposure as added value.
    Source: 2GB and TODAY Campaign Analytics 2024
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Contact us for more information on how your brand can leverage the power of Nine to deliver real business outcomes.

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From Data to Dollar: Optimising Marketing ROI with Advanced Analytics

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ADMA Special - Episode FOUR

From Data to Dollars: Optimising Marketing ROI with Advanced Analytics

From Data to Dollars: Optimising Marketing ROI with Advanced Analytics

Balancing Short-Term Performance Marketing and Long-Term Brand Building

In this episode, Liana is joined by Paul Sinkinson, Managing Director (Australia) of Analytic Partners, to explore insights on maximising marketing ROI, the importance of data in decision-making, and the evolving role of analytics in shaping effective marketing strategies. Join us as we delve into the transformative power of data-driven marketing.

GUEST SPEAKER

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Bridging the gap

With over two decades of experience in marketing measurement and optimisation, Paul Sinkinson brings a wealth of knowledge to the intersection of marketing and finance. Paul is a strong advocate for viewing marketing not just as a necessary expense, but as a critical investment that drives long-term business growth. He champions the integration of marketing and finance functions, emphasising the need for CMOs and CFOs to collaborate closely.

Debunking misconceptions

Paul addresses several misconceptions in marketing analytics, including the belief that technology alone can solve all problems. He argues that while advanced tools are essential, they must be paired with human expertise to truly unlock their potential. He further explains that the real value in analytics comes from the nuanced insights that require human interpretations. “It’s stuff around the edges where the value really is,” Paul states.

Another misconception Paul debunks is the belief that faster, more frequent reporting automatically leads to better outcomes. He cautions that “there’s not a weight of evidence showing that these faster models are actually helping improve performance”. Instead, he advocates for a thoughtful approach that combines the speed of modern tools with the strategic insights of experienced professionals.

Balancing in marketing

In today’s rapidly evolving marketing landscape, Paul Sinkinson emphasises the critical need for balance between short-term performance marketing and long-term brand building. He identifies a common pitfall that many businesses encounter: an overemphasis on immediate, performance-driven results at the expense of cultivating future demand. He warns that this approach can lead to what he terms the “performance plateau”, where initial growth from performance marketing begins to stagnate as the pool of in-market customers is exhausted.

“Performance marketing is really only capitalising on the maybe five per cent of people that are in the market for your product today,” Paul explains, highlighting the limitations of focusing solely on short-term gains. He stresses that the real growth potential lies in reaching the other 95 per cent of the market – those who are not yet actively seeking your product but could be future customers.

“The 95 per cent that aren’t in market for you today is what’s going to grow you into the future,” he asserts, underscoring the necessity of investing in brand-building activities that create long-term value.

Emerging trends in marketing analytics

Looking ahead, Paul is optimistic about the potential for better data organisation and faster, more holistic commercial models. He envisions a future where marketing mix models evolve into comprehensive business models, facilitating unified discussions across all business functions.

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Consumer Pulse Sport August 2024

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WHAT'S HOT AND WHAT'S NOT

August 2024

Consumer Pulse – Sport surveys around 2,000 national respondents spanning Nine’s TV, digital, print and talk radio audiences.

The monthly survey covers attitudes and behaviours towards viewing sports and the influence of sport on Australian culture.

PARIS, FRANCE - AUGUST 07: Gold medalist Nina Kennedy of Team Australia reacts after winning in the Women's Pole Vault Final on day twelve of the Olympic Games Paris 2024 at Stade de France on August 07, 2024 in Paris, France. (Photo by Cameron Spencer/Getty Images)

16-19 August, 2024

Inside this month’s Consumer Pulse – Sport dip

16-19 August, 2024

Consumer Insights

Sport content platforms Nine audiences are engaging with

The 2024 Paris Olympics saw Australians engaging with sports at an all-time high. 9 in 10 of Nine’s audiences engaged with sports, sports personalities/athletes or sports-related content during the second week of the Olympic Games. Watching on free-to-air TV was the most popular platform for sports content, followed by watching/reading content online or on news websites/apps.

Surge in time spent watching sports on FTA TV

Among those who engaged with sports in the past week, time spent watching on free-to-air TV surged to an average of 3 hours, a significant increase of 41 minutes per week, recorded in July. Watching sports on pay-TV/streaming services had the highest time spent but remained stable, with an average of 3 hours 26 minutes. Participating in sports ranked second but was down by 19 minutes. Time spent attending a live game/match in person was also down (14 min) on the previous month.

Sports impact on mood

Engaging with sports or sport-related content had an overall positive impact on Nine’s audiences last week, with a net emotion score of 58%. The Top 10 emotions were all positive, with encouraged seeing the largest increase from the previous month. People aged 45 or over were significantly more likely to feel entertained or relaxed, while the under-45s were slightly more likely to feel stressed.

Conversation Starters

Olympic Games engagement

Of Nine audiences who were following the Olympic Games Paris 2024 claimed to have watched some form of Olympic content

Olympic Games in Paris 2024: Live broadcast leads audience preferences 

Among Nine audiences who were following the Olympic Games Paris 2024, 95% claimed to have watched some form of Olympic content, with 7 in 10 watching the live broadcast and 6 in 10 watching the highlights. More than half (54%) read Olympic content (reading highlights, most popular), while 1 in 3 (34%) listened to content, mostly ppl 55+.

Women were more likely than men to have watched the athlete(s) stories/behind-the-scenes content, read a social media post/meme, or listened to Olympic highlights.

BRAND CONSIDERATIONS

To effectively target women, who are more inclined to engage with athlete stories and behind-the-scenes content, your brand should prioritise these content types.

PARIS, FRANCE - AUGUST 08: Riley Fitzsimmons, Pierre van der Westhuyzen, Jackson Collins and Noah Havard of Team Australia compete during the Men's Kayak Four 500m - Semifinal 1 on day thirteen of the Olympic Games Paris 2024 at Vaires-Sur-Marne Nautical Stadium on August 08, 2024 in Paris, France. (Photo by Justin Setterfield/Getty Images)

Paralympic Excitement

of Nine’s audience are excited for the Paralympic Games Paris 2024

Increased excitement for the Paralympic Games Paris 2024 

6 in 10 of Nine’s audience are excited for the Paralympic Games Paris 2024, up from 49% in May. Over 7 in 10 intend to stay up to date with the Paralympic Games.

Men drinking beer and cheering at game on television

Brand Considerations

Tailor your products and services to align with the Paralympic Games. This will help your brand effectively connect with the growing excitement for the Paralympic Games, foster meaningful engagement, and align itself with the values and spirit of the event.

Most Anticipated Paralympic sport/athlete

Top 10 sports & athletes Nine audiences’ were looking forward to watching compete in the Paralympic Games Paris 2024

Top 10 Sports
1Swimming
2Athletics
3Wheelchair basketball
4Cycling - Track
5Wheelchair rugby
6Wheelchair tennis
7Rowing
8Cycling - Road
9Para canoe
10Para triathlon
Top 10 Athletes
1Madison De Rozario (Wheelchair racer)
2Alexa Leary (Paralympic swimmer)
3Col Pearse (Paralympic swimmer)
4Ahmed Kelly (Paralympic swimmer)
5Curtis McGrath (Paracanoeist)
6Brendan Hall (Paralympic swimmer)
7Ryley Batt (Wheelchair rugby player)
8Grant Patterson (Paralympic swimmer)
9James Turner (Paralympic athlete)
10Angie Ballard (Paralympic athlete)
TOKYO, JAPAN - SEPTEMBER 05: Madison de Rozario fo Team Australia reacts after winning the gold medal in the women's Marathon - T54 on day 12 of the Tokyo 2020 Paralympic Games at Olympic Stadium on September 05, 2021 in Tokyo, Japan. (Photo by Alex Davidson/Getty Images)

Brand Considerations

As Madison De Rozario is the top athlete audiences are eager to see, your brand should reflect her values of resilience, determination and excellence in its messaging. Aligning with her character will enhance your brand’s emotional connection with the audience.

Olympics Advertising

found the ads memorable in one way or another.

Memorable and engaging advertising during the Olympic Games Paris 2024

8 in 10 of those who recall seeing or hearing any advertisement during the Olympic Games, found the ads memorable in one way or another. Ads that were humorous/ light-hearted were most memorable during the Olympic Games (40%), followed by ads that were entertaining (36%), inspiring/ motivating (23%), or emotionally driven, story-telling ads (22%).

Three year old boy eating in front of a television and surprised from what he see

Brand Considerations

Your brand should focus on creating advertisements with a humorous or light-hearted tone, as these were found to be most memorable. Leveraging humour will foster a positive and engaging experience, ensuring your ads capture consumers attention and leave a lasting impression.

Source: Nine’s Consumer Pulse - Sports Edition, August 2024 (n=2,124)

 

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Inside Nine’s Travel Trends Index: Empowering brands with data-driven insights

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Inside Nine's Travel Trends Index: Empowering brands with data-driven insights

In the ever-evolving landscape of travel, understanding the preferences and behaviours of Australian travellers is crucial for delivering content that resonates far and wide. To get to the heart of these insights, Nine recently launched the Aussie Travel Trends Index – a survey meticulously crafted to explore the travel habits and aspirations of Australians.

9Travel Editor, Kristine Tarbert, gives us an in-depth look at how this survey was conducted, the key findings, plus what it means for content creators and marketers alike.

The method behind the insights

The Aussie Travel Trends Index stems from a robust survey conducted across Nine's diverse audience - spanning TV, digital, print, and radio platforms. Highlighting the breadth of respondents and with a focus on understanding the heartbeat of Australian travel, Kristine explains:  

With over 1,100 respondents, the survey was carefully weighted to ensure a nationally representative sample of Australians aged 18 and over. We asked a range of questions - everything from spending habits, to favourite travel spots and beaches as well as honeymoon and camping destinations.

The goal was twofold: firstly, to ensure our content aligns with the top interests of our readers, and secondly, to equip our commercial team with data-driven insights to facilitate more informed conversations with our partners. By understanding what excites our audience, we can better serve both their needs and the interests of our advertisers.

Shaping content with purpose: How insights drive cross-platform synergy

The ability to craft content that resonates on a broad scale, while still being finely tuned to specific audience segments, is a testament to Nine’s cross-platform capabilities. This is especially crucial in today’s media landscape, where delivering tailored content that truly resonates with audiences is key to maintaining high engagement.

“The survey insights are instrumental in shaping the content across Nine's platforms, particularly for 9Travel and the Today Show. By identifying the destinations and types of holidays our audiences are interested in, we can tailor our content to provide them with the inspiration and information they most need and want. 

Whether a detailed guide to a trending destination or tips for planning a perfect camping trip, our content is perfectly aligned with our audience's travel plans.” 

Diverse audiences, unique preferences

The results showcased a clear appetite for travel in Australia, with Eastern Seaboard locations amongst the most popular, and Tasmania a surprise winner across various categories. Delving into the differences between the 9Travel and Today Show audiences, Kristine revealed some fascinating distinctions.

“While there are similarities, each audience has its own unique appetite for travel. 9Travel visitors, for example, showed a greater interest in camping and are willing to spend a bit more on their adventures. Meanwhile, Today Show viewers show a stronger preference for classic destinations like the Gold Coast, especially those under 45. 

Internationally, the USA, Hawaii, and Fiji were popular choices for Today Show viewers, while Europe remained the top choice overall for Nine’s audience.” 

The most significant takeaway

In a challenging economic climate, one thing remains clear: Australians passion for travel is unwavering.

Despite the current cost of living pressures, travel remains front of mind, and in fact a priority for many. The growth we’ve seen in 9Travel’s audience since we launched in February, having hit over 1 million users in June, is a testament to this. Our ability to stay on top of trends, and truly understand what our readers are interested in is second to none.” 

Leveraging the Travel Trends Index for campaign success

For brands looking to connect more deeply with their target audience, the insights from the Travel Trends Index are a goldmine. Whilst informing Nine’s content strategy across platforms like 9Travel and the Today Show, we can also equip brands with the knowledge needed to craft effective campaigns that truly align with the current travel landscape. Whether it’s tapping into growing interest in domestic travel or aligning with the top international destinations, these insights empower brands to make more informed decisions.

 

Source: Ipsos iris Online Audience Measurement Service July 2024, Age 14+, PC/laptop/smartphone/tablet, Text only, Brand Group, Travel (News Only) Tier 2 Category, Audience (000s), Avg Mins PP, Page Views (000s).

Looking to connect with Nine's travel enthusiasts? We'd love to hear from you.

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Purpose-Driven Marketing: Connecting with Consumers on a Deeper Level

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ADMA Special - Episode THREE

Purpose-Driven Marketing: Connecting with Consumers on a Deeper Level​

Purpose-Driven Marketing: Connecting with Consumers on a Deeper Level

Unlocking Authenticity to Drive Modern Brand Strategies

In this episode, Liana is joined by Mim Haysom, Chief Marketing Officer and Executive General Manager of Suncorp Group, to discuss insights on the evolving role of marketing in the financial services sector, the intersection of brand purpose and business performance, and her vision for creating authentic connections in an increasingly digital world.

GUEST SPEAKER

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Company purpose

Mim Haysom is a trailblazer in her field, leading a team of 150 professionals across Brisbane, Sydney and Melbourne. Under her leadership, Suncorp’s brands have not only enhanced customer experiences but also driven significant societal change. The award-winning ‘One House’ campaign, which won the Grand Prix for Innovation at Cannes, is a testament to her belief that brands can be a force for good.

In this episode, Mim discusses the importance of authenticity in purpose-driven marketing.

“What’s really important from my perspective is that a brand’s purpose should be called the DNA and the culture of the organisation,” she says. Mim explains how Suncorp’s purpose – “building futures and protecting what matters” – guides their marketing strategies, making them both authentic and impactful. When done well, it can have an extremely positive and measurable impact on business growth and customer loyalty.

Authenticity

She warns against brands jumping on trendy causes without genuine commitment, as this can lead to accusations of insincerity or even greenwashing. Mim adds that balancing commercial objectives with social consciousness is a delicate act, particularly with younger audiences. She stresses that “if consumers, especially that younger audience, don’t believe you are authentically trying to create change around an environmental or social cause you are talking about, they will reject you”.

Mim draws on the importance of understanding your customers and the role they expect your brand to play in these spaces. She advises that brands must engage with their audience and listen closely to their expectations before stepping into social or environmental causes, especially if it’s a new area for the brand.

Valuable insights

The role of data and analytics in modern marketing is crucial to identifying but more importantly connecting with your consumer. Not just collecting data but deriving actionable insights that can inform culturally relevant and creative marketing strategies. While data allows marketers to target the right message at the right time, the true power lies in understanding the deeper insights it can reveal about customer behaviour, needs and values.

“I’m a big believer in understanding your customer and what’s going on in their world right now,” Mim says. “Tapping into making your brand relevant and using that insight to tell stories and to create an emotional connection between the audience and your brand is the path to success.”

Mim’s focus on curiosity and continuous learning resonates throughout the episode, offering valuable advice for marketers looking to future-proof their careers in a rapidly changing landscape.

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Rethink Change: The Art of Adaptation in a Digital Age

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ADMA Special - Episode TWO

Rethinking Change: The Art of Adaptation in a Digital Age

Rethinking Change: The Art of Adaptation in a Digital Age

The Perils of Change and the Art of Simplification in Marketing

In this episode, Liana is joined by Tom Goodwin, Business Transformation Consultant, where we dive into Tom’s thought-provoking perspectives on the nature of change in marketing, the importance of clarity in messaging, and the evolving role of creativity in a technology-driven world.

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Rethink innovation

“I think we are kind of addicted to things being scary and new and challenging and existentially threatening”, Tom explains, challenging the status quo in an industry obsessed with innovation for innovation’s sake.

He goes on to highlight how the relentless pursuit of new technologies and strategies can often derail businesses from focusing on what truly matters: delivering real value to customers. While change is frequently celebrated, it can lead to superficial innovations that fail to make a significant impact on the bottom line.

Simplicity is key

In a world overwhelmed by data and digital noise, Tom advocates for the power of simplification. He emphasises that marketers need to cut through the clutter and prioritise clarity in their messaging and strategies. The ability to distill complex ideas into straightforward, customer-centric communications is more critical than ever.

Role of creativity in a tech-driven world

Tom reflects on the challenges faced by modern CMOs, noting that the role is often undervalued within organisations. Despite the central importance of acquiring and retaining customers, CMOs are often required to justify their strategies more rigorously through data rather than focusing on instinct and judgement. This fixation on data often leads to short-term strategies optimised for immediate results, rather than fostering long-term brand growth and customer loyalty.

He argues that the most important aspects of marketing are those that resonate with consumers and are often the hardest to measure. Liana supports his point, adding “measure what you treasure, don’t treasure what you measure”.

Humanity in marketing

As the conversation draws to a close, Tom reflects on the pervasive sense of doom that often surrounds the marketing industry, particularly in light of rapid technological advancements like AI. Despite these challenges, he remains optimistic about the future of marketing, emphasising the enduring importance of creativity and human psychology in the field. He argues that while AI and automation will undoubtedly play a role in shaping the industry, they will primarily serve as tools to enhance, rather than replace, the uniquely human aspects of marketing.

“I think we need to take a step back and be a bit more ambitious and a bit more empathetic about what it is to be a human being today,” Tom states, adding “we have permission to be brilliant”. He encourages rising stars in the industry to remain curious, embrace their creativity, and focus on understanding human behaviours – key skills that will continue to be invaluable, regardless of technological changes.

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Cookies, Compliance, and Consumer Confidence: The New Data Privacy Landscape

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ADMA Special - Episode ONE

Cookies, Compliance, and Consumer Confidence: The New Data Privacy Landscape

Cookies, Compliance, and Consumer Confidence: The New Data Privacy Landscape

Experts Weigh In: First-Party Data and Consumer Trust Are Key

In this episode, Liana is joined by Sarla Fernando, Director of Regulatory and Advocacy ADMA, and Suzie Cardwell, Chief Data Officer Nine. We will explore how the industry can adapt to changing consumer expectations, particularly in the context of Google's recent decision to retain cookies, while maintaining ethical standards and driving innovation.

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No surprise

Back in January 2020, Google first announced its plans to phase out third-party cookies. After years of delays and false starts, Google has since scrapped its controversial plan, proposing a one-time opt-in cookie prompt that will allow the user to decide how they are tracked. Sarla believes the decision will have a lesser impact on the industry than the privacy reforms that will follow. They explain the decision was no surprise to the industry, with businesses already adapting by investing in first-party data strategies which are increasingly becoming the cornerstone of effective marketing.  

As Suzie highlights, the value of third-party cookies has been declining, with marketers now recognising the superior benefits of first-party data. “Working with first-party-owned data from reputable media owners or their own owned data offers far more value, and is where marketers are really trying to move to,” she says.  

First-party you can trust

The conversation shifts to the broader implications of upcoming privacy legislation, with both guests agreeing it will have a more profound impact on the industry. They discuss the challenges and opportunities that come with these changes, emphasising the need for marketers to partner with reputable media owners. Sarla adds that “information you’re getting from Nine or competitors is quality ...it’s guaranteed, it’s first-party you can trust”.

While Google’s decision might offer some short-term relief, the real challenge lies in preparing for the impending regulatory shifts. New privacy laws, expected to be stricter and more comprehensive, will challenge marketers to rethink their strategies. Compliance will not just be a legal necessity but a competitive advantage for those who can adapt quickly.

Data ethics

Sarla highlights the importance of transparency and consumer trust, noting that the companies that can demonstrate a clear commitment to protecting user data will be the ones that thrive in this new environment.

Suzie adds that the shift towards first-party data will be accelerated by these regulations, as marketers seek to mitigate risks associated with third-party data usage. The need for robust data governance frameworks will become increasingly critical, and businesses will have to collaborate closely with trusted media partners to ensure their data practices align with legal requirements and consumer expectations.

The regulatory landscape will continue to evolve with marketers told to stay informed and proactive. Sarla stresses that now is the time for businesses to audit their current data practices, identifying potential vulnerabilities and areas for improvement. By doing so, companies can position themselves as leaders in data ethics, gaining a competitive edge in a market where consumer trust is paramount.

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Nine’s Digital Impact: Insights from Ben Glover

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Nine's Digital Impact with Ben Glover

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As we approach the start of the Paris 2024 Paralympic Games on August 28, where 160 athletes across 17 sports will write the next chapter in Australia's rich Paralympic history, we spoke with Ben Glover, Nine’s Editor, Wide World of Sports Digital. Glover shared his reflections on the enduring impact of the Olympic and Paralympic Games in connecting to those around us, and the opportunities that lie ahead. 

From Saracens to Fox Sports: Shaping Leadership in Sports Media

Reflecting on the beginning of his career, Glover said:

"Saracens Rugby Club taught me the art of rapid match reporting for digital platforms, an invaluable skill in leading a team that extensively covers live sports. My time at Fox Sports was equally formative, teaching me the importance of creating audience-specific content and using analytical tools to learn from successes and failures. There, I also had great mentors who imparted wisdom on digital strategy and strong leadership".

Preparing for the Olympic and Paralympic Games

Preparing for an event as large as the Games involves meticulous planning. Over the past three months, I’ve led an Olympics subcommittee that meets weekly to strategise and plan our coverage to the nth degree. This includes everything from editorial strategies and content types to daily schedules and staff training to ensure we all have a strong understanding of what’s expected when the Games kick off.

Bringing the Olympic Spirit to Australia

Across the duration of the Olympics, Wide World of Sports drove 22 million page views to Nine.com.au, successfully bringing the excitement and spirit of the Games to Australian audiences through insightful, in-depth analysis and engaging content.

"By leveraging our digital platforms, we've made the Games accessible to all Australians. A strategic decision to appoint an Olympic and Paralympic Games reporter has allowed us to tell the stories of Australia’s athletes – who are they? Where are they from? What makes them great? That’s enabled us to foster emotional connections with our audience, as they get to know the athletes who will be competing on a global stage."

Strategies for Engaging Olympic Fans 

Engaging Australian viewers with Olympic Games content on wwos.com.au has been a focused effort. We've identified the most popular Olympic sports among our audience, such as the mighty Matildas and Australia’s most popular Olympic sport, swimming, and concentrated our coverage on these areas. Comprehensive reporting on lead-up meets, interviews, and feature pieces on the likes of both athletes and coaches have been crucial.

"The emotive stories that emerge from the rigorous qualifying processes in these sports capture the essence of the Olympics—passion, competition, and pushing the limits of human achievement."

We've also tailored the wwos.com.au site look and feel for the Games, ensuring an efficient and customised user experience – one that makes them feel part of a special event.

The Role of Digital

Digital content plays a pivotal role in enhancing Australia’s consumption of both the Olympics and Paralympic Games.

"The sheer volume of events makes digital platforms ideal for comprehensive coverage. Tools like live blogs provide real-time updates on key events and news stories."

Additionally, being both the broadcaster and digital rights holder allows us to integrate short video clips from the field of play into our content, making our platform a destination for fans who want to watch highlights, not just read about it.

A Power that Transcends Sport

Storytelling in sport serves as a catalyst for moments of cultural significance. Whether its uniting a nation through shared victories, or inspiring resilience through athletes' personal triumphs, the strength of the human spirit makes a profound impact on Australian onlookers.

"Sports media has a unique role in uniting people from all walks of life. By highlighting stories of perseverance, teamwork, and excellence, we can inspire and bring people together in a way that transcends sport."

Promoting values of inclusion and diversity through events like the Olympics and Paralympics contributes to a more connected and empathetic world, serving as a reminder of our shared humanity and the incredible potential we have when we come together in the pursuit of common goals. 

The Future of Sports Journalism

The future of sports journalism, particularly for large-scale events like the Olympics and Paralympics, is set to be increasingly digital and interactive. Technologies such as augmented reality will offer immersive experiences, while data-driven journalism will deliver highly personalised content.

"Emphasising inclusivity and representing diverse voices will be crucial for staying relevant in an evolving media landscape."

Anticipation for the Upcoming Paralympics

From both an editorial and personal perspective, I am most excited about uncovering and sharing the untold stories of athletes at the upcoming Paralympics.

"The journey to the Paralympic Games is filled with challenges and triumphs, and we plan to bring these stories to life through engaging visuals and interactive content, ensuring Australians feel connected to every moment."

Paralympians Shine on a Global Stage

"Ensuring that Paralympians are front and center of our Games coverage, alongside their able-bodied counterparts, is a priority for us. Over the next few weeks and beyond, we will use our platform to tell their remarkable stories and expose our audience to their extraordinary commitment to athletic excellence."

Golden Opportunity: Think Digital

The Paris 2024 Olympic Games have propelled record online engagement, as Australians flocked to Nine's digital cross-platform ecosystem. From 9Now and nine.com.au to wwos.com.au to our leading masthead sites (The Sydney Morning Herald, The Age and The Australian Financial Review), Nine’s digital brands offer a unique opportunity to reach vast, engaged audiences. With our 20 million signed-in users and a first-party data set spanning 68 segments and nine Games verticals, there’s no better moment for your brand to connect with Australia and be part of history in the making.

Stay tuned for more insights and stories from the Games as we continue our conversation with those closest to the magic.

 

Source: Ipsos Iris Online Audience Measurement Service, 25-31 July - 01-12 Aug 2024, Age 14+, PC/laptop/smartphone/tablet, Website only, Text only, Daily Volumetric data, Total Minutes (000s), Page Views (000s), Visits (000s).

Looking to put your brand at the heart of the Olympic and Paralympic Games on Nine? We'd love to hear from you.

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