WHAT'S HOT AND WHAT'S NOT
May 2024
The national mood is on the decline and clothing is the top purchase consideration for the month. The importance of coverage and price when choosing telcos, and providing regular schedules for activities are all fuelling opinions and conversations this month.
3-6 May, 2024
Inside this month’s Consumer Pulse dip
Mood of the Nation
The national mood
The national mood has dipped in May 2024 back to a higher net negative mood. Australians are feeling more annoyed and frustrated in the current times. Overall, net negative emotions are ahead of positive emotions.
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Dominant mood indicators
The top ten dominant moods are a mix of positive and negative emotions. 4 of the top 5 feelings are positive with feelings of calm, relaxed, hope and optimism up the list this month. Feelings of being frustrated, anxious, stressed, annoyed and overwhelmed are the 3rd, 6th, 7th, 9th and 10th most dominant moods this month.
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Australian values
Purchase consideration
Clothing is the top purchase consideration for the month (29%) followed by an international holiday (27%), a domestic holiday (20%), gardening (19%) and health-related items (17%). Clothing saw the largest increase since February 2024 among the categories (up 7 percentage points). Overall, purchase consideration across all major purchasing categories is up 3 percentage points from last quarter.
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Conversation starters
Coverage and Price
Of Nine's audience place high importance on coverage and price when choosing telco providers
Nine’s audience place high importance on coverage and price when choosing telco providers.
Among Nine’s audience, over 4 in 5 note the level of coverage and price as being in the three most important items when choosing a telco service.
Nine’s audience under the age of 45 put added importance on data speeds and the duration of a contract/terms, while those over-55 place added importance on privacy and customer service/support.
BRAND CONSIDERATION
For telco providers, placing emphasis on your brands competitive advantage on coverage and price through tailored messaging will in turn strengthen brand recall and trust with your audience.
Perks and Loyalty Programs
Of the under-45s in Nine’s audience note they would like to see more perks being made available by their telco providers
Nine’s audience want perks from their telco providers, but need more information on what perks/loyalty programs are on offer.
7 in 10 of Nine’s audience under the age of 45 note they would like to see more perks being made available by their telco providers, however only 2 in 5 note being aware of what is offered by their telco provider.
Added awareness of perks/loyalty programs would be valuable to this audience.
BRAND CONSIDERATION
To cater to the high demand for added benefits, telco providers should clearly communicate their perks/loyalty programs. Simple and easy-to-understand messaging is particularly beneficial for the under-45s in Nine's audience.
Scheduled activities
Of Nine's audience will have specific days of the week they choose to engage in grocery shopping
Among activities Nine’s audience are most likely to plan specific days for: exercise, grocery shopping and appointment scheduling.
When it comes to grocery shopping, 3 in 4 of Nine’s audience will have specific days of the week they plan to do it, with Saturdays the most popular day.
When to exercise is evenly split among the weekdays with different members of the audience planning a range of specific days they wish to exercise.
Scheduling appointments is most commonly a Monday task among Nine’s audience, with Tuesdays and Fridays tied as the second most popular option.
BRAND CONSIDERATION
Brands will need to consider the timing of their marketing efforts that will impact their audience's purchasing decision. A marketing schedule tailored to each stage of the buyer's journey can ensure the brand marketing mix reaches at the opportune moment.
GET IN TOUCH
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